Know Before You Go

• For your safety, we now require digital intake forms. We only accept credit card or contactless payments to ensure the health and safety of our clients and team.

• Please ensure that you complete all required forms prior to arriving for your appointment. You will find the link to the forms at the top of your booking confirmation or in your profile. If you did not receive a confirmation email or don't know how to access your profile, please check the below video or call us.

• We do ask that you arrive at least 10 minutes prior to your appointment.

 

• If you are taking any medication, please contact the Spa prior to your appointment as some drugs may interfere with your treatment. 

 

• If you use Tretinoin, Retin-A, Renova, Differen, Tazorac, Avage, EpiDuo, Ziana or any high-percentage AHA or BHA product, you must stop a minimum of 5 days prior to your appointment. 

 

• Pregnant, lactating or possibly-pregnant women cannot receive Laser services without their doctor’s consent.

 

• Laser Hair Removal: Skin must be clean and dry; please avoid lotions, perfumes, make-up, deodorant, self tanners on the treated area, the day of your appointment.
  We ask that you shave the area to be treated the day prior or the day of your appointment. We won't be able to perform the service is there's stubble on the skin. If the technician needs to shave the area, a fee might be charged.
  Patients should not tweeze, wax, or have electrolysis 6 weeks before treatment.

 

• Gratuity may be given to your service provider through Tippy or cash (locations being cashless, we unfortunately cannot provide change).

• We do have a 24H cancellation policy. Please reschedule or cancel your appointment at least 24-hours in advance to avoid a $50 Fee.

 

• Minor and Guest Policy: Your safety is our priority.
  No minors or guests are allowed in the treatment room, with the exception of infants, with prior approval, unless the treatment is a technology-based or a laser device treatment with required safety implements, in which case they may not be present in the room while the treatment is being performed in accordance with safety and HIPAA compliance.

 

• Pet Policy: No pets are allowed in the treatment room, with the exception of service animals, with prior approval, unless the treatment is a technology-based or a laser device treatment with required safety implements, in which case they may not be present in the room while the treatment is being performed  in accordance with safety and HIPAA compliance.

 

• Filming & Photography:
  There is absolutely no filming or photography allowed in the medical spa or treatment rooms unless a prior approval and waiver have been signed and approved in advance, and per the discretion of the service provider.