Assistant to the Spa Director

We are seeking an Assistant to the Spa Director to join our fast-paced, patient-centered medical spa team, supporting smooth daily operations and an elevated guest experience.

This role is ideal for someone who is highly organized, warm, and discreet, with a genuine commitment to service and a steady, reassuring presence in a dynamic environment.

As a key administrative and operational partner to the Spa Director, you will help coordinate schedules, streamline communication, and support both front-of-house and back-of-house activities. You will contribute directly to the consistency, efficiency, and professionalism of the practice, ensuring that patients, staff, and leadership all feel informed and supported.

 

• • Assist the Spa Director with day-to-day operations, including appointment flow, staffing updates, and coordination of services across the team.
• • Support scheduling needs such as staff calendars, meeting coordination, and follow-up on action items from team meetings.
• • Help track key metrics and goals (for example, utilization, sales performance, and patient satisfaction) and prepare simple summaries or reports as requested.
• • Serve as a clear, professional point of contact for internal questions from staff, helping to relay information and reinforce policies and procedures.
• • Assist with client communications when needed, including follow-up calls, email outreach, and support in resolving non-clinical concerns with empathy and discretion.
• • Help with basic administrative tasks such as document organization, inventory check-ins, as directed by the Spa Director.
• • Contribute to maintaining a clean, organized, and professional environment, aligning facility standards with the brand's expectations.

 

• • A detail-oriented, reliable professional with prior experience in an administrative, coordination, or front-office role; experience in a spa, medical spa, or healthcare setting is preferred.
• • A sales-minded, patient-centered professional who is comfortable discussing pricing, packages, sales and memberships in a clear, reassuring way.
• • Proven ability to meet or exceed sales or performance goals in a client-facing personal services, hospitality, or retail environment.
• • Strong organizational and time-management skills, with the ability to prioritize and follow through in a fast-paced, multi-tasking environment.
• • Clear, professional communication skills, both written and verbal, and comfort interacting with staff at all levels and with clients when needed.
• • A calm, respectful demeanor, with discretion around confidential information and a consistent focus on patient-centered service.
• • Confidence using scheduling systems and basic office software, with a willingness to learn new tools and processes.
• • A team-oriented mindset, openness to feedback, and readiness to support the Spa Director’s vision and priorities.

 

• • Close collaboration with the Spa Director and leadership team, with clear guidance and support as you grow into the role.
• • Insight into both the clinical and operational sides of a medical spa, with opportunities to contribute ideas that improve efficiency and patient experience.
• • Structured processes and expectations to help you succeed, alongside a team that values professionalism, communication, and mutual respect.
• • A workplace culture that is warm, empathetic, and patient-centered, where your organizational skills and presence help the entire spa function at its best.

If you are someone who enjoys keeping things organized, anticipates needs, and finds satisfaction in helping a team run smoothly behind the scenes, we would be pleased to review your application.