Assistant to the Spa Director

We are seeking an Assistant to the Spa Director to join our fast-paced, patient-centered medical spa team, supporting smooth daily operations and an elevated guest experience. This role is ideal for someone who is highly organized, warm, and discreet, with a genuine commitment to service and a steady, reassuring presence in a dynamic environment. As a key administrative and operational partner to the Spa Director, you will help coordinate schedules, streamline communication, and support both front-of-house and back-of-house activities. You will contribute directly to the consistency, efficiency, and professionalism of the practice, ensuring that patients, staff, and leadership all feel informed and supported. Key Responsibilities Assist the Spa Director with day-to-day operations, including appointment flow, staffing updates, and coordination of services across the team. Support scheduling needs such as staff calendars, meeting coordination, and follow-up on action items from team meetings. Help track key metrics and goals (for example, utilization, sales performance, and patient satisfaction) and prepare simple summaries or reports as requested. Serve as a clear, professional point of contact for internal questions from staff, helping to relay information and reinforce policies and procedures. Assist with client communications when needed, including follow-up calls, email outreach, and support in resolving non-clinical concerns with empathy and discretion. Help with basic administrative tasks such as document organization, inventory check-ins, as directed by the Spa Director. Contribute to maintaining a clean, organized, and professional environment, aligning facility standards with the brand's expectations. What We’re Looking For A detail-oriented, reliable professional with prior experience in an administrative, coordination, or front-office role; experience in a spa, medical spa, or healthcare setting is preferred. A sales-minded, patient-centered professional who is comfortable discussing pricing, packages, sales and memberships in a clear, reassuring way. Proven ability to meet or exceed sales or performance goals in a client-facing personal services, hospitality, or retail environment. Strong organizational and time-management skills, with the ability to prioritize and follow through in a fast-paced, multi-tasking environment. Clear, professional communication skills, both written and verbal, and comfort interacting with staff at all levels and with clients when needed. A calm, respectful demeanor, with discretion around confidential information and a consistent focus on patient-centered service. Confidence using scheduling systems and basic office software, with a willingness to learn new tools and processes. A team-oriented mindset, openness to feedback, and readiness to support the Spa Director’s vision and priorities. What You Can Expect Close collaboration with the Spa Director and leadership team, with clear guidance and support as you grow into the role. Insight into both the clinical and operational sides of a medical spa, with opportunities to contribute ideas that improve efficiency and patient experience. Structured processes and expectations to help you succeed, alongside a team that values professionalism, communication, and mutual respect. A workplace culture that is warm, empathetic, and patient-centered, where your organizational skills and presence help the entire spa function at its best. If you are someone who enjoys keeping things organized, anticipates needs, and finds satisfaction in helping a team run smoothly behind the scenes, we would be pleased to review your application.